Our Shipping Promise
We understand the excitement of receiving new supplies for your creative projects. That’s why we work diligently to get your order to you as quickly and safely as possible.
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.
Shipping Methods & Timeframes
We offer two shipping options to meet your needs:
| Shipping Method | Carrier | Cost | Delivery Timeframe | Best For |
|---|---|---|---|---|
| Standard Shipping | DHL or FedEx | $12.95 | 10-15 business days after shipping | Faster delivery for time-sensitive projects |
| Free Shipping | EMS | FREE on orders over $50 | 15-25 business days after shipping | Budget-friendly option for non-urgent needs |
Please Note: We ship worldwide, with the exception of some remote areas and certain Asian regions. Delivery times are estimates and may vary due to customs processing, weather, or other factors beyond our control.
International Orders
For international shipments, please be aware that:
- Customs duties, taxes, and fees are the responsibility of the recipient
- Delivery times may be extended due to customs processing
- We cannot guarantee specific delivery dates for international orders
Our Returns & Exchanges Promise
At Qbpn & Shabby Fabrics, we want you to be delighted with your creative supplies. If an item isn’t quite right, we’re here to help you make it right.
Return & Exchange Eligibility
- Timeframe: We accept returns and exchanges within 15 days of you receiving your order.
- Condition: Items must be unused, in their original packaging, and in the same condition as when they were shipped. This is especially important for Fabrics and Digital Patterns.
- Proof of Purchase: Please have your order number or confirmation email ready.
A Note on Non-Returnable Items
To protect the intellectual property of our designers and the nature of digital goods, the following items are final sale and cannot be returned or exchanged:
- Digital Patterns (Once downloaded, these cannot be returned.)
- Opened or Downloaded Software/Books (Including digital books from our Books section.)
- Custom or Cut Fabric (If fabric has been cut from the bolt by us to your specific order, it is final sale.)
- Clearance or “As-Is” Items (These will be clearly marked at the time of purchase.)
This policy mirrors the care we ask you to take when selecting Jelly Rolls or Digital Patterns—once chosen and accessed, they are uniquely yours.
Step-by-Step Return/Exchange Process
Follow these simple steps to initiate a return or exchange:
Step 1: Initiate Your Request
Within 15 days of delivery, please contact our support team at [email protected]. Use the template below to ensure we have all the necessary information to assist you quickly.
Email Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Dear Qbpn & Shabby Fabrics Team,
I would like to request a [Return / Exchange] for my recent order.
Order Number: [Please insert your order number]
Name: [Your Full Name]
Email Address: [The email used on the order]
Item(s) for Return/Exchange:
– Item Name: [e.g., “Floral Apron Pattern”]
– SKU/Pattern Code: [If available]
– Reason: [e.g., Incorrect size, changed mind, defective item]
For Exchanges:
– Desired Replacement Item: [Item name and SKU/Code, if known]
I confirm that the item(s) are unused and in their original packaging.
Thank you,
[Your Name]
Step 2: Receive Instructions & Return Authorization (RA) Number
We will respond within 1-2 business days with a Return Authorization (RA) number and detailed instructions on where to send your package. Please do not ship items back without an RA number, as we cannot process unlabeled returns.
Step 3: Ship Your Return
Securely package the item(s) with the RA number clearly written on the outside of the box. You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped). We recommend using a trackable shipping service.
Return Address:
Qbpn & Shabby Fabrics Returns Department – RA #[Your RA Number]
2013 Shearwood Forest Drive
Manchester, US 03101
Refunds & Credits
Timing
Once we receive and inspect your return, we will process your refund within 5-7 business days.
Method
Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). Please note that your bank or PayPal may take additional time (typically 5-10 business days) to post the credit to your account.
Amount
The refund will be for the cost of the returned item(s). Original shipping fees (like the $12.95 Standard Shipping) are non-refundable unless the return is due to our mistake. For exchanges, we will only charge any price difference and new shipping fees.
Exchanges
For a faster exchange, we recommend placing a new order for the desired item and following the return process for the original item. If you prefer a direct exchange, we will guide you through the process after inspecting the returned item. Replacement items will be shipped using your preferred method (Standard or Free Shipping).
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or is not what you ordered, please contact us immediately at [email protected] with photos of the item and its packaging. We will cover all return shipping costs and expedite a replacement or refund to make things right.
We’re Here to Help
Your trust is the foundation of our creative community. If you have any questions about this policy or need assistance, please don’t hesitate to reach out.
Email: [email protected] (We aim to respond within 1-2 business days)
Business Address: 2013 Shearwood Forest Drive, Manchester, US 03101